You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Oh my FROGS what beautiful connectors. Opaque rubies don't tend to have a lot of sparkle, but the CZ frame and the cushion cut together give these just enough glitter that I can't take my eyes off them. Plus, they were packed and shipped with lightning speed. But the best part of all is that Julie helped me figure out what components would make the best earrings to go with the necklace that these will become. I mean ... design help from an online seller who probably has a thousand orders to fill?! I felt like I was phoning a friend for advice, she was so warm and kind. I will check Gem Mart first, always, always, for stones from now on -- not just because I got such wonderful help, but to say 'thank you' for the help I did get.
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cut looks great! very happy
These are beautiful and will go to lots of great things
Very beautiful items quality cut and good size. Service is great and felt confident to purchase via Etsy!
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