GemMartUSA Privacy Policy

 

At GemMartUSA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase from our store.

 

Information We Collect

 

Personal Information

When you make a purchase or attempt to make a purchase through our Shopify store, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

 

Device Information

When you visit our Shopify store, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and some of the cookies that are installed on your device. Additionally, as you browse the store, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our store, and information about how you interact with the store. We refer to this automatically-collected information as “Device Information.”

 

Cookies

Shopify uses cookies to enhance your browsing experience. Cookies are small data files placed on your device or computer. In compliance with the General Data Protection Regulation (GDPR), we request explicit consent for the use of cookies when you first visit our website. You can choose to accept or reject cookies through the cookie banner displayed on our website. You can control and manage cookies through your browser settings. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

 

How We Use Your Information

 

We use the Order Information to:

• Process and fulfill your orders, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
• Communicate with you about your order, including updates and support.
• Screen our orders for potential risk or fraud.

 

We use the Device Information to:

• Improve and optimize our Shopify store, including generating analytics about how our customers browse and interact with the site.
• Detect and prevent fraud.

 

Legal Basis for Processing (GDPR Compliance)

 

If you are located in the European Economic Area (EEA), we process your personal information based on one of the following legal bases:

• Your consent.
• The performance of a contract between you and GemMartUSA (for example, when you make a purchase from us).
• Compliance with a legal obligation.
• Our legitimate business interests (for example, to prevent fraud or improve our services).

 

Sharing Your Information

 

We share your Personal Information with third parties to help us use your Personal Information as described above. For example:

• Shopify: We use Shopify to power our online store. Your data is stored on Shopify’s secure servers.
• Payment Processors: Payment information is processed by third-party payment processors, including Shopify Payments and other secure payment gateways.
• Shipping Providers: We may share your shipping details with third-party shipping providers to fulfill your orders.

 

We do not sell your personal information. Your personal data is only used for necessary purposes such as order fulfillment, payment processing, fraud detection, legal compliance, etc..

 

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to otherwise protect our rights.

 

We will never sell your information to any third party.

 

Data Transfers Outside the EEA

 

If you are located in the EEA, we may transfer your personal data to countries outside the EEA, including the United States, where our Shopify servers are located. These transfers will be made in compliance with GDPR and will be protected using Standard Contractual Clauses or other appropriate safeguards.

 

Your Rights

 

EEA Residents

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Access to the personal information we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure of your personal data (“Right to be Forgotten”).
• Restriction of processing in certain circumstances.
• Objection to the processing of your personal data, including the right to object to direct marketing.
• Data Portability: Request to receive your personal data in a commonly used format for transfer to another service provider.

 

To exercise these rights, please contact us using the details provided below.

 

California Residents (CCPA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to access personal data we have collected about you over the past 12 months.
• The right to request deletion of your personal data, subject to certain exceptions (e.g., for fraud prevention or legal compliance).

 

We do not sell personal data. However, to comply with the CCPA, you can still opt out of any data-sharing practices that may be considered “selling” under CCPA by clicking “Do Not Sell My Personal Information” on our website.

 

Data Retention

 

When you place an order through our Shopify store, we will retain your Order Information for our records unless and until you ask us to delete this information.

 

Children’s Privacy

 

GemMartUSA does not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly in accordance with the Children’s Online Privacy Protection Act (COPPA). If you believe that a child under 13 has provided us with personal information, please contact us immediately.

 

Data Breach Notification

 

In the unlikely event of a data breach, we will notify affected users promptly and in accordance with applicable data protection laws. For users located in the EEA, we will notify the relevant supervisory authority within 72 hours of becoming aware of a breach, if required by law.

 

Security

 

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Shopify provides robust security measures to protect your data.

 

Changes to This Policy

 

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the policy on our website or, if necessary, by email.

 

Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@gemmartusa.com or by mail using the details provided below:

 

GemMartUSA

PO BOX 54157

San Jose, CA 95154

United States of America