Here at GemMartUSA, we give you super fast shipping, with great products at unbeatable prices you won't find anywhere else. If you're not satisfied we have an easy returns policy and are available for any query that you might have.
All our products are hypoallergenic and free from Cadmium and lead and are also Nickle safe. To create and wear with no fear of any side effects!
The contents of the package include an organza bag and sturdy packaging so that in-transit damage is avoided, and plus the bag can be carried anywhere easily.
Our team comprises of certified gemologists and diamond graders from GIA. So, all of our products are certifiably authentic; you can rest assured that you will be getting genuine products every time you order from GemMartUSA. To ensure the best quality possible, we run frequent lab tests, so that you get only the best.
We carry multiple quantities for most of our products. Please contact us if you need more quantity than what is listed. We will create a special listing for you to purchase.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.