Stone Name: Pick Stone
Approx Weight: 50 ct.
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We gladly accept returns, exchanges, and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation: before item has shipped The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom or personalized orders Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Get in touch with us! We would love to help you out :)
As I said in my other review, opaque rubies don't tend to have a lot of sparkle -- but these, wow. The CZ frame and the checkerboard cut make for just gorgeous connectors. And they're small and dainty, not the Joan-Rivers-style components that the enlarged photo makes them seem like. Also as I said in my other review, Julie at Gem Mart is probably the most memorable online employee it's ever been my good fortune to 'meet.' I was trying to figure out what components would make earrings to match the necklace I was making, and she pointed these out, and I felt like slapping my forehead really hard because of COURSE they don't have to be square (like the other components). Julie has ensured that I will check Gem Mart first before trying any place else, just because her help was so warm and welcoming (and smart).
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1. What is your return policy?
Our commitment to you does not end at delivery. Customer satisfaction is our utmost priority. We do our best to make our customers happy. We gladly accept returns, exchanges and cancellations. If you're not satisfied with the product received, please contact us within 14 days of delivery. We accept returns within 30 days of delivery. Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
2. International Return Policy
We gladly accept returns within 30 days of the date of delivery. Please be advised that return shipping is the buyer’s responsibility
3. Do you take everything back?
We try our best to make sure the product you receive is as good or better than you expected it to be. In case they aren’t, we won’t have any qualms in taking them back. However, you need to keep certain things in mind -
4. Is there a time limit? What if the item is worn?
We do our best to take care of our customers and deal with them fairly; we expect that our customers treat us fairly as well. If you're not satisfied with the product received, please contact us within 30 days of delivery. Please note that to be eligible for a return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
5. Are there cancellation fees?
Please note that there won't be a cancellation fee if your order is not shipped. However, if the order is shipped, a mere 10% of your order and the usual shipping charges will be charged.